Welcome to vaultu.net. We specialize in providing services such as local AI deployment, AI agent configuration, automated workflow design, and related technical support. This policy outlines our procedures for order cancellations, subscription terminations, and refund requests.

  1. Order Cancellation
    If you wish to cancel a service order, please contact us via email as soon as possible.
  • Orders for which development has not yet begun are eligible for cancellation.
  • For orders that have already entered the AI ​​architecture development or agent configuration phase, cancellation requests will be evaluated based on the amount of work completed.
  • For orders where remote deployment has been completed and the project has been successfully handed over, the request will be handled in accordance with the services already delivered and applicable law.
  • Please consult with our team in advance if you need to modify your service plan or adjust project requirements.
  1. Eligibility for Refunds
    You may submit a refund request under the following circumstances:
  • Development or service delivery has not yet commenced.
  • We are unable to provide the agreed-upon services as defined in the confirmed scope of work.
  • The service cannot be completed due to reasons attributable to us.
  • Other circumstances as stipulated by applicable law or the terms of your specific order.
    For development work, remote deployment, or digital services that have already been completed, refund requests will be reviewed based on the progress of the services provided and relevant legal requirements.
  1. Refund Processing Timeline
    We process refund requests according to the following timeline:
  • Review: Once a refund request is received, an initial review is typically completed within 3 to 5 business days.
  • Confirmation: We will notify you of the outcome once the review is complete.
  • Processing: Approved refunds are generally submitted to the original payment method within 3 to 5 business days.
  • Receipt of Funds: The time it takes for funds to appear in your account depends on your bank, credit card issuer, or payment processor, and typically requires an additional 5 to 10 business days.
    Actual receipt times may vary based on the payment institution and your geographic location.
  1. Monthly Subscription Cancellation
    vaultu.net offers four service plans: Student Plan, Professional Plan, Business Plan, and Custom Plan.
  • Monthly subscriptions commence only after remote deployment has been successfully completed and the project has been handed over and confirmed by the user. – No monthly subscription fees are incurred during the development, configuration, and testing phases.
  • Users may request to cancel future subscriptions via the subscription management portal or by sending an email.
  • Once a cancellation request has been successfully processed, no further subscription fees will be charged for subsequent billing cycles.
  • Fees for a subscription cycle that has already commenced will be handled in accordance with the specific subscription agreement and applicable law.
  1. Cancellation and Refunds Prior to Delivery
    If a user decides not to proceed with a project before the final remote handover, they may contact us to submit a cancellation request.

We will determine the refund amount based on the project’s current stage, the technical work already completed, any reasonable costs incurred, and the terms of the order as agreed upon by both parties.

Services that have not yet commenced will be addressed based on the specific circumstances and applicable law.

  1. Duplicate or Erroneous Payments
    If a duplicate payment occurs due to a system issue, or if the amount paid does not match the confirmed order, please contact us promptly.

Once verified, we will process a refund for any amounts confirmed to have been charged in error or as a duplicate.

  1. How to Request a Cancellation or Refund
    Please submit your request via email, including the following information:
  • User’s full name
  • Registered email address or the email address associated with the order
  • Order number (if applicable)
  • Reason for the cancellation or refund request
  • Relevant proof of payment (if applicable)
    Upon receipt of your request, our team will verify the details and respond via email as soon as possible.
  1. Contact Us
    If you have any questions regarding order cancellation, subscription management, or the refund process, please contact us via the following:
  • Company Name: Ivysilva LLC
  • Contact Email: support@vaultu.net
  • Company Address: 2432 Howe Ave, Columbus, GA 31903

Thank you for choosing vaultu.net. We are committed to handling every cancellation and refund request in a transparent and reasonable manner.